Version November 7, 2026

Billing, Cancellation and Refund Policy

Last updated: November 7, 2026

This policy applies to advertisers that pay for LinkInCare. CareMembers do not pay anything and nothing here applies to them. It is part of the Advertiser Agreement, which governs if the two differ.

1. What we charge for

All prices are in US dollars. Prices exclude any applicable taxes. We do not charge sales tax today. If we are required to collect a tax, we will show it on the checkout page before you confirm the payment. Paid subscriptions and paid campaigns are available to advertisers now. The Free plan and any Founding Advertiser benefits continue to apply, and nothing is charged until you confirm a payment. The price and what you get are shown on the screen before you confirm any payment.

2. How payment works

• Payments are processed by Stripe. You enter your card on Stripe's checkout pages, and LinkInCare does not see or store your card number.

• Subscriptions start on the day you check out and renew automatically on the same day each month, at the then-current price, until you cancel. The checkout page shows the price and that the subscription renews monthly, and this policy tells you how to cancel; by completing checkout you agree to the automatic renewal. Every invoice and receipt is available in the billing portal.

• Campaigns and top-ups are charged when you confirm them. A campaign goes live only after the payment succeeds.

• A failed subscription payment is retried by Stripe for a short period, during which you keep your plan. If it keeps failing, the subscription ends and the account returns to the Free plan. A failed campaign payment leaves the campaign unlaunched; you can retry from the dashboard.

3. Cancelling a subscription

Cancel any time from Manage billing in the advertiser dashboard, which opens the Stripe billing portal. Cancellation takes effect at the end of the period you have already paid for. You keep Premium or Enterprise features until then, and the account returns to the Free plan afterwards. You can also switch between Premium and Enterprise in the same portal. Deleting the advertiser account cancels the subscription immediately and forfeits the rest of the paid period with no refund, so cancel the subscription first if you want to keep access until the end of the paid period.

4. Refunds

All fees are non-refundable except as stated in this section or as the law requires.

• Subscription fees are not refunded for a partial month or for features you did not use. If you cancel, you keep access until the end of the paid period.

• Campaign fees and top-ups are not refunded once the campaign is live, because delivery has started or is under way. This applies when you pause, edit or end a campaign early, and when it produces no responses or hires. The delivery guarantee in section 6 applies instead where a campaign reaches fewer CareMembers than you paid for.

• If LinkInCare cancels a campaign before it goes live for a reason other than your breach, or a campaign cannot run because of a problem on our side, we refund that campaign's fee in full, and that refund is your sole remedy.

• Credits, trials and Founding Advertiser benefits have no cash value and are not refundable or transferable.

• No refund is due when we suspend or close an account for breach of the Advertiser Agreement.

• If we close your account without cause and not for breach, we refund the unused part of any prepaid subscription period and the fee for any campaign that did not go live, and that refund is your sole remedy. Any closure that is not based on your breach of the Advertiser Agreement counts as a closure without cause for this purpose.

• Tell us within 30 days of a charge if you think it is wrong, by emailing support@linkincare.com, so we can check it quickly; this does not limit your rights with your card issuer.

• Refunds we issue go back to the original payment method and usually appear within 5 to 10 business days depending on your bank.

5. Disputes and chargebacks

Please contact us before disputing a charge with your bank; most problems are solved within a business day. If a charge is disputed, we provide Stripe with the campaign or subscription record, including your acceptance of the Advertiser Agreement and the checkout disclosure, and we may pause paid features until the dispute is resolved. A chargeback that is resolved in our favour, or a dispute filed for a charge you authorised, may lead to suspension of the account and recovery of the disputed amount and any dispute fee.

6. Trials, credits, the delivery guarantee and Founding Advertisers

• LinkInCare may grant a time-limited Premium trial or a number of extra profile views at its discretion. Trials and credits have no cash value, expire on the date shown in the dashboard, and end automatically without a charge: a trial does not convert into a paid subscription unless you check out.

• Founding Advertisers receive Premium features free for 6 months from approval and free campaign launches during that window. After that window, Founding Advertisers move to a paid Premium subscription at the then-current price. We email the addresses on the advertiser account at least 30 days before the window ends, as we do for price changes, with the price, the billing date and how to cancel or move to the Free plan, and we remind you again when it ends. Nothing is charged until you complete checkout and authorise the payment method; if you do not, the account moves to the Free plan when the window ends.

• Introductory offer. For a limited time, an Advertiser's first Standard campaign is charged $149 instead of the $299 list price. The offer applies once per business, only to the first Standard campaign, and ends at 11:59 PM Eastern Time on the end date shown on the plan card. Top-ups are charged at their regular price. Founding Advertisers are not eligible. If the payment fails or is not completed, the offer is not used and remains available while it is open. The introductory price is shown as a separate line on your receipt.

• Premium monthly free campaign. Premium includes one free Offer or Event campaign per calendar month (New York time), with a reach of up to 50 matching CareMembers for 14 days. The free campaign is not carried over to the next month, is not refundable or exchangeable for cash, and is available only while the subscription is active and in good standing. Role and Product campaigns, and extra reach, are charged at the then-current price. The delivery guarantee below applies to the free campaign by automatic extension only: no credit is due, because nothing was charged. LinkInCare may restrict or restore the free campaign for moderation reasons.

• Delivery guarantee. Each campaign has a paid reach: the number of matching CareMembers it was bought to reach, limited to the estimate shown before you paid. If a campaign has not reached its paid reach by the end of its term, we extend it automatically for up to 14 days and keep delivering to matching CareMembers. If the campaign is still short at the end of the extension, we add a credit to your account for each CareMember we did not reach, equal to what you paid per CareMember. The credit is applied automatically to your next campaign, expires 12 months after it is issued, and has no cash value except as stated in section 4. This is a promise about delivery only. We do not promise that any CareMember will respond, contact you, apply or accept work, and we do not promise any result or hire. The numbers on your campaign report that describe what CareMembers did are for your information only and are not a target or a promise. The guarantee applies once per campaign, including campaigns bought at an introductory price and free campaigns (where no credit is due because nothing was charged). It does not apply when we pause or remove a campaign under the Advertiser Agreement or the Community Guidelines, when you pause it, or when your account is suspended or closed for breach. We may change the guarantee for campaigns launched after we give notice under section 7.

7. Price changes

We may change prices with at least 30 days' notice by email to the addresses on the advertiser account. A new subscription price applies from your next renewal after the notice period, and a new campaign price applies to campaigns launched after it. If you do not want to pay the new price, cancel before the renewal; continuing past the renewal is acceptance of the new price. We may also change the plans, limits and features described in this policy under the Advertiser Agreement.

8. Contact

• Billing questions: support@linkincare.com

• Postal address: 18495 S Dixie Hwy #341, Miami, FL 33157

• Business phone: (305) 707-4790