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Version November 7, 2026

SMS Terms

Last updated: November 7, 2026

These terms describe the text-messaging program of LinkinCare LLC ("LinkInCare", "we", "us"). These SMS Terms are the full statement of the program. The Terms of Use (for CareMembers) and the Advertiser Agreement (for Advertisers) summarize it and refer to this page. These terms are part of the Terms of Use and the Advertiser Agreement. If these terms and the Terms of Use ever differ, the Terms of Use govern for CareMembers, and if these terms and the Advertiser Agreement ever differ, the Advertiser Agreement governs for Advertisers. "CareMember" means a care professional (or other individual) who creates a LinkInCare account to use the LinkInCare community features, and "Advertiser" has the meaning given in the Advertiser Agreement: the business that registers for a LinkInCare Advertiser account. "The Service" means the LinkInCare platform as a whole, including the CareMember app, the community feed and the Advertiser dashboard.

Program name: LinkInCare security codes.

LinkInCare sends text messages (SMS) only to deliver one-time passcodes for account verification and sign-in security. We send a code in two cases.

  • A verification code when you ask us to verify your mobile number: Advertisers when they set up an account, CareMembers when they choose to verify (for example to tell an Advertiser you are interested in a campaign or to accept a contact request), and anyone who changes their number.

  • A sign-in code, each time you sign in, if you turn on text-message sign-in. CareMembers may turn it on, and Advertisers may choose it as their multi-factor authentication method.

We send nothing else by text. No marketing, no promotions, no notifications, no surveys. Password reset links go to your email. If your account has a verified phone number, our sign-in provider may also offer to send a password reset code by text until we complete the switch to email-only recovery. Receiving a text message is not required to create a CareMember account.

This section is public, so anyone can see the opt-in step without signing in. The program sends one-time verification codes only, and the only way into it is a step the person takes themselves.

  1. A CareMember opens the phone verification screen in the LinkInCare app (Settings, or the prompt that appears when they answer "I'm interested" to a business). Nothing is sent until they take this step, and a text message is not required to create a CareMember account.

  2. Next to the Send code button, the screen shows this notice: "LinkInCare security codes: by requesting a code you agree that LinkInCare will text one-time codes to this number, for verification and sign-in only, never marketing. Message frequency varies. Message and data rates may apply. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE to opt out, or HELP for help. Consent is not a condition of buying anything." It links to our Terms of Use, Privacy Policy and these SMS Terms.

  3. The member opts in by tapping Send code. That is the opt-in: it is a deliberate tap, not a pre-ticked box, and it is not bundled with any other consent.

  4. We text a single 6-digit code to that number, from one toll-free number. The member enters the code on the next screen to finish verifying.

The phone verification screen: a Send code button with the SMS notice next to it, naming message and data rates, STOP and HELP, and linking to the Terms of Use, Privacy Policy and SMS Terms
The next screen: the member enters the 6-digit one-time code we texted

What members agree to:

  • One-time verification codes only, sent by LinkInCare. No marketing, promotions, notifications or surveys.

  • Reply STOP to any message to opt out, and HELP for help. Email support@linkincare.com also works for both.

  • Message and data rates may apply. Message frequency varies: one text for each code the member asks for.

You give your prior express consent to receive these messages at the number you enter when you enter your mobile number and request a code, or when you turn on text-message sign-in, and that consent is given by electronic signature under the federal E-SIGN Act. You confirm that you are the subscriber or the customary user of that number and that you are authorised to consent to text messages at it. The disclosure next to the phone field says what we will send, that message and data rates may apply, and how to opt out and get help, and it links to these SMS Terms and to our Privacy Policy. Consent is not a condition of creating a CareMember account or of buying anything, and this is not consent to marketing text messages. We keep a record of each consent and opt-out, including a keyed hash of the number (not the number itself), the time, the source screen and the disclosure shown, and you agree that this record is evidence of your consent. Messages are sent through an automated system from one toll-free number, only to the number you gave us.

Message frequency varies. We send one message for each code you request, or one for each sign-in while text-message sign-in is on. Verification code requests are rate limited: no more than one per minute, five per hour and ten per day for each account, and sign-in codes are sent only when you sign in with text-message sign-in turned on.

Message and data rates may apply. Check with your mobile carrier about your plan.

Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE to any message from us. Each of these opts you out. Common words in Spanish and Haitian Creole also opt you out, for example PARAR, ALTO, DETENER, CANCELAR, BAJA and SALIR in Spanish, and ARETE, ANILE, FINI, SISPANN and RETIRE in Haitian Creole. We also treat any other reply as an opt-out if a reasonable person would understand it as a request to stop, in any language. Your carrier and our messaging provider process these words immediately, and you will receive one final message that only confirms that you are opted out and tells you to reply START to opt back in. After that we send you no more codes by text.

You can also opt out by emailing support@linkincare.com from the address on your account, or by any other reasonable means that clearly tells us to stop. We honor every such request promptly and in any case within 10 business days, as required by federal law.

Opting out has consequences for features that depend on a verified number.

  • CareMembers cannot verify a number, so they cannot answer "I'm interested" to an Advertiser or accept a contact request until they opt back in.

  • Anyone using text-message sign-in cannot receive a sign-in code. Advertisers that also have an authenticator app can sign in with it.

  • To opt back in, reply START to the last message from us, then request a new code.

If you cannot sign in or verify and have no other method, or you lost your phone, email support@linkincare.com and we will help you recover your account after checking your identity.

Reply HELP to any message, email support@linkincare.com, or call our business phone at (305) 707-4790. Email is the fastest way to get help with your account.

Messages are delivered through our messaging provider to the major United States carriers and most regional carriers. We send to United States numbers only. Carriers are not liable for delayed or undelivered messages.

You are responsible for the number you give us. If you change, cancel, port or give up your number, update or remove it in Settings before the change, so that we do not send a code to a number that now belongs to someone else. Tell us promptly at support@linkincare.com if you no longer control the number, and we will stop sending to it. We rely on you to keep your number current, and you agree that we are not responsible for messages sent to a number that you did not update. We are not responsible for delayed or undelivered messages, including failures caused by your carrier, your device, your settings or an opt-out.

Verifying your number by itself shares nothing with any Advertiser. Separately from this messaging program, a CareMember who answers "I'm interested" to a campaign, or accepts an Advertiser's contact request, shares their verified email address and phone number with that Advertiser, and can stop sharing at any time. See the Privacy Policy for details.

We keep a record of each consent to these messages and of each opt-out. The record holds a keyed hash of your number (not the number itself), the date and time, the screen, the language, the version of the disclosure shown and a fingerprint of its exact text. It is kept while your account exists and for 4 years after you delete it. At deletion the link to you and the IP address are removed from it, and 4 years later it is deleted.

How we handle your mobile number is described in our Privacy Policy. We do not share mobile numbers or text-messaging opt-in data with third parties or affiliates for marketing or promotional purposes. Our security records store a keyed hash of your number, and the date, time and source of each consent and opt-out. We keep the consent and opt-out records, with that keyed hash and the disclosure shown, for 4 years, including after you delete your account. We do not keep the number itself in them.

We may change these terms at any time. When we change them in a way that matters to you, we will ask you to accept the new version the next time you sign in, as the Terms of Use (Section 23) and the Advertiser Agreement (Section 18) describe, and the new version takes effect when you accept it or, if later, on the date shown at the top. Changes that do not reduce your rights, such as corrections and clarifications, may take effect when posted with an updated date. If we add a new type of text message, we will ask for your separate consent before sending it, and we will not send a new message type under this consent.

  • Email: support@linkincare.com

  • Company: LinkinCare LLC

  • Postal address: 18495 S Dixie Hwy #341, Miami, FL 33157

  • Business phone: (305) 707-4790