Version October 16, 2026
Guidelines for Legal Requests
Last updated: October 16, 2026
These guidelines explain how LinkInCare handles requests for user information from law enforcement, government agencies and parties to civil cases. They are written for the people who send such requests and for our users, so everyone knows what to expect. LinkInCare is a United States company and follows United States law, including the Stored Communications Act (18 U.S.C. Sections 2701 to 2713).
1. What we hold
LinkInCare stores the information described in our Privacy Policy, for the periods in our data retention schedule. In short: account details, CareMember and advertiser profiles, posts and comments, campaign and contact-request records, billing records mirrored from Stripe, moderation records, sign-in and security events, and the IP address and browser used at registration and at each legal acceptance. LinkInCare has no member-to-member messaging; the only stored private communication is the optional short note an advertiser attaches to a contact request. We do not hold card numbers, passwords (Amazon Cognito holds them, hashed) or street addresses. When a user deletes their account, most of this is deleted immediately and cannot be recovered; see the Privacy Policy.
2. What legal process is required
We do not disclose user information voluntarily to governments. We require valid United States legal process addressed to LinkInCare, and we disclose only what the process requires.
| Information | Required process |
|---|---|
| Basic account details: name, email address, phone number, account type, creation and closure dates, registration IP address | Subpoena |
| Records of activity: sign-in events, IP addresses used over time, profile view and search logs, notification logs | Court order under 18 U.S.C. 2703(d) or a search warrant |
| Content: posts, comments, resumes, profile text and photos not visible to the public, shortlist notes, campaign text | Search warrant based on probable cause |
Publicly visible content, such as public posts, can be viewed on LinkInCare without legal process. We respond to requests from parties to civil cases only with a subpoena or court order issued by a United States court in a pending case.
3. Notice to users
Our practice is to notify the affected user by email before we disclose their information and to give them a copy of the request, so they can seek to challenge it, unless we are legally prohibited from doing so or we believe in good faith that notice would create a risk of harm, interfere with an investigation or be counterproductive. We do not notify when a court order or statute prohibits it, when the request includes a valid non-disclosure order, or in an emergency described in Section 5. When we are prohibited from notifying, we may do so once the prohibition ends. We may challenge a request that is overly broad, vague or improper, but we decide whether to do so at our discretion, and nothing in these guidelines obliges us to challenge a request or gives any user a claim against us for complying with legal process in good faith.
4. Preservation requests
Law enforcement advertisers conducting a criminal investigation may ask us to preserve records pending legal process. We preserve the specified records for 90 days, extendable once on request, and we do not disclose them without the process described in Section 2. Preservation requests must identify the account precisely (email address, phone number or profile link).
5. Emergencies
If we receive a request from a law enforcement agency that in good faith describes an emergency involving imminent danger of death or serious physical injury to a person, we may disclose the information needed to address the emergency without legal process, as the law allows. Emergency requests must come from an official agency email address, describe the emergency, and explain how the requested information will prevent the harm.
6. Child safety
LinkInCare reports apparent child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) as 18 U.S.C. 2258A requires and preserves the related material for the period the law requires. We cooperate with law enforcement follow-up on such reports.
7. Requests from outside the United States
We do not disclose user information based on foreign legal process alone. Foreign authorities should use a mutual legal assistance treaty or letters rogatory through the United States Department of Justice.
8. How to submit a request
Email: legal@linkincare.com, subject line "Legal request".
You may email a courtesy copy of legal process, but email is not formal service and we do not accept service of process by email. Formal service of process must be made on LinkInCare's registered agent in Florida, as listed in the Florida Division of Corporations (Sunbiz) record for LinkInCare.
Requests must be on advertiser or law-firm letterhead, name the requesting officer or attorney with a verifiable email address and phone number, identify the account by email address, phone number or profile link, state the specific information sought, and cite the legal basis. We aim to answer within 10 business days unless the process sets a shorter deadline or Section 5 applies. We may seek reimbursement of the reasonable costs of responding to civil requests, as the law allows.
9. Transparency
We keep a record of the legal requests we receive. These guidelines describe our current practice, may change without notice, and do not create rights for any user or obligations enforceable by anyone. Once a year we plan to publish the number of legal requests we received by type and how many we fulfilled.